Q: How do i book a return ticket?A: The default option in our fare search facility is 'Return'. If you have selected single, and would like to book a return ticket, then please click on the 'Return' option above the route drop down menu (to go to our fare search facility, please
click here).
Q: How long does it take to make a booking online?
A: This depends on many things including:
- The speed of your internet connection.
- the route you are booking
In general our system should be able to provide you with a price in under 30 seconds.
If you decide to proceed and make a booking, we aim to ask a minimum number of questions in order to complete this process and providing you have all the necessary information to hand then the complete process should take less than 4 minutes.
Q: How do i book if i am travelling in a rental car?
A: Our booking system gives quotations based on make and model of vehicle.
When you reach the stage of our quote engine that asks for vehicle details, please ensure you select either the exact vehicle you will be hiring, or the closest match available in the list.
If you proceed to make a booking, then please enter your vehicle reg as 'TBA'.
Once you have the correct vehicle reg you will need to contact us so that we can add this to your booking.
Q: Why are there no timetables available?
A: The answer depends on the time of year.
Most Southern European ferry companies do not operate sailings all year round and in some cases may only operate routes for up to 3 months of the year.
Where sailings are operated on a seasonal basis, timetables are sometimes not released for the next season until the last minute.
In most cases, we will publish timetables as soon as they are released.
In all other cases, as soon as timetables are available, we will publish them on our website.
If this does not answer your question, then please contact us.
Q: When are timetables released for next year?
A: For routes that operate year round, timetables are usually available from September.
For seasonally operated routes, timetables may not be released until the last minute.
In all other cases, as soon as timetables are available, we will publish them on our website.
If this does not answer your question, then please contact us.
Please note, we cannot make provisional bookings in anticipation of timetables being released.
Q: Can I book all ferry routes online?
A: No. At the moment, around 85% of routes can be booked online 24/7. Any other routes will need to be booked by telephone/email.
We are constantly increasing this percentage and if there are any updates then we will notify you if you are subscribed to our newsletter.
Q: Can I book an open return ticket?
A: Unfortunately not at present.
Q: How do i book a single ticket?A: Please select the 'Single' option from our 'Fare Search' (above the route drop down menu). The default option is 'Return' (to go to our fare search facility, please
click here).
Q: How close to departure can i book?
A: You may book online up to 36 hours before departure. For bookings closer to departure, you will need to contact us by telephone.
Q: Can i book different passengers to travel on each leg?
A: If you are booking a return ticket then no. We would advise that you make 2 single tickets.
Q: Can i book different vehicles to travel on each leg?
A: If you are booking a return ticket then no. We would advise that you make 2 single tickets.
Q: How do i make a footpassenger booking?A: In the third section of our booking engine (section 1c - How are you travelling?), please select 'No vehicle'. (To go to our fare search facility, please
click here and select the route(s) and number passengers, then click search)
If this option is not available then it means that the route you have selected does not accept footpassengers.
Q: Can I check live availability online?A: Yes, please
click here and select the route(s) and number passengers, then click search.
Q: Can I check timetables & schedules online?A: Yes, please
click here and select the route(s) and number passengers, then click search.
Q: Can I take a caravan on only one leg of my journey?
A: Yes, however you would need to book this as 2 single journeys.
Q: Can I take a trailer on only one leg of my journey?
A: Yes, however you would need to book this as 2 single journeys.
Q: Do I have to book the same route both ways?
A: No, however we currently do not allow cross operator bookings so if you are booking a return ticket, then you need to travel in both directions with the same ferry company.
If this is not suitable, then we would advise that you make 2 single bookings.
Q: Can I make a booking for multiple vehicles or passengers?
A: Online, only one vehicle is permitted per booking, carrying up to 9 passengers.
You may also make a footpassenger booking for up to 9 passengers per booking.
If you would like to make a booking for multiple vehicles or for more than 9 footpassengers, then please contact us as discounted group rates may be available.
Q: What do I do if my vehicle type or model is not shown?
A: Please select 'other' and enter the following information:
- Vehicle make & model
- Vehicle length
- Vehicle height
Please note, that quotations are based on vehicle dimensions and if the dimensions of your vehicle are inaccurate then you may incur additional charges on arrival at the ferry port.
Q: Why do I have to select a cabin or seat on my crossing?
A: In some cases you may select 'I do not require onboard accommodation / reserved seating' however on some sailings (mainly night sailings) a seat / cabin is compulsory and the option to abstain is not available.
Q: Why do you need to know the passenger names?
A: The European Passenger Registration Directive means that ferry companies cannot set sail until they have details of all passengers travelling on their vessels.
We need name, age and gender for all passengers travelling on each leg of the journey. Please have the names of all passengers to hand when you are ready to make your booking.
Q: Are taxes and fuel surcharges included in the price?
A: Yes, unless stated otherwise at time of booking, you will not incur tax or fuel surcharges on arrival at check in.
Q: Can i view my itinerary before i confirm the booking?
A: Yes, we display the details of your quotation before you proceed and it is strongly advised that you check these details before proceeding to confirm your booking as some tickets may not be changed / cancelled once the booking has been confirmed.